Privacy policy.

Last updated 31 March, 2025

This Privacy Notice for Richmoure ("we," "us," or "our") describes how and why we may collect, store, use, and/or share ("process") your personal data when you use our services ("Services"), including when you:

  • Visit our website at [www.richmoure.com], or any website of ours that links to this Privacy Notice.

  • Engage with us in other related ways, including customer support, marketing, or events.

Questions or concerns?
Reading this Privacy Notice will help you understand how we process your personal data and what rights you have under applicable laws, including the General Data Protection Regulation (GDPR) (EU) 2016/679 and Italian privacy laws (D.Lgs. 196/2003, as amended by D.Lgs. 101/2018). If you do not agree with our policies and practices, please refrain from using our Services. If you have any questions, you can contact us at concierge@richmoure.com.

TABLE OF CONTENTS

  1. WHAT INFORMATION DO WE COLLECT?

  2. HOW DO WE PROCESS YOUR INFORMATION?

  3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?

  4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

  5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

  6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

  7. HOW LONG DO WE KEEP YOUR INFORMATION?

  8. HOW DO WE KEEP YOUR INFORMATION SAFE?

  9. DO WE COLLECT INFORMATION FROM MINORS?

  10. WHAT ARE YOUR PRIVACY RIGHTS UNDER GDPR AND ITALIAN LAW?

  11. CONTROLS FOR DO-NOT-TRACK FEATURES

  12. DO WE TRANSFER DATA INTERNATIONALLY?

  13. DO WE MAKE UPDATES TO THIS NOTICE?

  14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

  15. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide when you sign up via LaunchPass to access our Services, join our Discord community, express an interest in obtaining information about us or our Services, participate in activities within the Services, or otherwise contact us.

Personal Information Provided by You

The personal information we collect depends on how you interact with us and the Services, as well as the features you use. The information we collect may include:

  • Full name

  • Email address

  • Discord username and ID

  • Contact preferences

  • Billing information (if applicable)

We do not collect or store passwords, as access is managed through LaunchPass and Discord authentication.

Sensitive Information

We do not process any sensitive personal data (such as racial or ethnic origins, sexual orientation, religious beliefs, or health data).

Payment Data

If you make a payment (if applicable), we may collect the necessary data to process your transaction, such as your payment method details. However, all payment data is processed securely by Stripe, and we do not store or manage this information directly. You can review Stripe’s privacy policy here: https://stripe.com/privacy.

All personal information you provide must be true, complete, and accurate, and you must notify us of any changes to your data.

Information automatically collected

In Short: Some technical information — such as your IP address and browser details — is collected automatically when you use our Services.

When you visit or interact with Richmoure, we automatically collect certain information that does not directly identify you but helps us improve security, functionality, and user experience. This data may include:

  • Log and Usage Data: Includes IP address, browser type, device details, access timestamps, visited pages, and actions taken within the Services.

  • Device Data: Includes information about the device you use to access the Services (computer, phone, tablet), such as device model, OS version, browser type, and network provider.

  • Location Data: We may collect approximate location data based on your IP address. You can disable location tracking through your device settings.

Like many platforms, we use cookies and tracking technologies to enhance your experience. You can manage cookie preferences in your browser settings.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, ensure security and fraud prevention, and comply with legal obligations. We may also process your information for other purposes with your consent.

We process your personal information for various reasons, depending on how you interact with our Services, including:

  • To manage user access via LaunchPass and Discord. We process your information to facilitate your authentication and access to our Services through LaunchPass and Discord, ensuring proper account management.

  • To deliver and facilitate our Services. We process your information to provide you with access to our private community and any other features or benefits associated with our Services.

  • To respond to inquiries and provide user support. We process your information to respond to questions, assist with access issues, and resolve potential problems.

  • To send administrative communications. We process your information to notify you about updates to our policies, important platform changes, and relevant service announcements.

  • To request feedback. We may process your information to gather user feedback and improve our Services based on community input.

  • To send marketing and promotional communications (if applicable). If you have agreed to receive marketing updates, we may process your information to send promotional content. You can opt out at any time. See "WHAT ARE YOUR PRIVACY RIGHTS?" below for more details.

  • To ensure security and prevent fraud. We process your information to maintain a safe environment within our Services, including monitoring for unauthorized access or fraudulent activities.

  • To analyze usage trends. We process information about how users interact with our Services to optimize and improve the platform experience.

  • To comply with legal obligations. We may process your information when required by law, legal proceedings, or regulatory authorities.

  • To protect individuals and the community. We may process your information if necessary to protect the safety and integrity of our users and Services, including cases where intervention is needed to prevent harm or enforce our rules.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we have a valid legal reason (i.e., legal basis) under applicable law, such as your consent, compliance with legal obligations, the fulfillment of contractual commitments, protection of your rights, or our legitimate business interests.

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to specify the legal bases we rely on to process your personal information. We may process your information based on the following legal grounds:

Consent. We process your personal information if you have given us explicit permission (i.e., consent) for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.

Performance of a Contract. We process your personal information when necessary to fulfill our contractual obligations to you, such as providing access to Richmoure via LaunchPass and Discord, or to take steps at your request before entering into a contract.

Legitimate Interests. We process your information when it is necessary for our legitimate business interests and those interests do not override your fundamental rights and freedoms. This includes processing data to:

Ensure proper access to and functioning of our Services

Improve our Services based on user interactions and feedback

Prevent fraud, abuse, or unauthorized access

Analyze usage trends to enhance the platform experience

Legal Obligations. We process your information when necessary to comply with legal obligations, such as:

Cooperating with regulatory or law enforcement authorities

Protecting our legal rights

Providing information as required by court orders or legal proceedings

Vital Interests. We process your information when necessary to protect the safety and well-being of individuals, such as preventing harm to a user or addressing security risks.

If you are located in Canada, this section applies to you.

We process your information based on express or implied consent, as permitted by Canadian law. You can withdraw your consent at any time.

In exceptional cases, we may process your data without your consent when legally allowed, such as:

For fraud prevention or security investigations

When required by legal proceedings (e.g., subpoenas, court orders)

For identifying and communicating with individuals in emergency situations

If necessary for journalistic, artistic, or publicly available purposes

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

Service Providers. We may share your information with third-party service providers who help us operate our Services, such as LaunchPass (for access management) and Discord (for community interactions). These providers are required to handle your information securely and in compliance with data protection laws.

Business Transfers. In the event of a merger, sale of company assets, financing, or acquisition, we may share or transfer your information as part of the business transition. Any new entity taking over our operations will be required to honor this Privacy Notice.

Affiliates. If we collaborate with affiliates (e.g., partner platforms or related businesses), we will require them to comply with this Privacy Notice when handling your information.

Legal Compliance. We may disclose your personal information when legally required, such as in response to court orders, legal processes, or regulatory investigations.

Protection of Rights and Safety. We may share information when necessary to protect our users, prevent fraud, enforce our Terms and Conditions, or respond to security threats.

5. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

In Short: We are not responsible for the safety of any information that you share with third parties that we may link to or who advertise on our Services, but are not affiliated with us.

Our Services may contain links to third-party websites, services, or applications, including external platforms that facilitate access to Richmoure. These third parties operate independently, and we are not responsible for their privacy policies, security measures, or content.

We do not endorse or guarantee the privacy practices of any third-party websites, and we will not be liable for any issues arising from your use of them. Before sharing any personal information with third-party websites or services, we encourage you to review their privacy policies and contact them directly if you have any questions.

6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (such as web beacons and pixels) to collect information when you interact with our Services. These technologies help us to:

  • Maintain the security and stability of our Services

  • Prevent crashes and fix bugs

  • Save user preferences and optimize the user experience

We do not use cookies for advertising or targeted marketing purposes. However, third-party services we integrate with (such as LaunchPass and Discord) may use their own tracking technologies. We do not control their data collection practices, and we encourage you to review their privacy policies for more details.

For more information on how we use cookies and how you can manage your preferences, please refer to our Cookie Notice.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.

We will retain your personal information only for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Notice. Retention periods may vary depending on:

  • Legal obligations (e.g., tax or compliance requirements)

  • Security, fraud prevention, and abuse monitoring

  • The need to maintain operational records

If we no longer need to process your personal information, we will either delete or anonymize it. If deletion is not immediately possible (e.g., due to backup storage), we will ensure that the data is securely stored and isolated from further processing until deletion is feasible.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Data encryption where applicable

  • Access controls and authentication mechanisms to limit unauthorized access

  • Monitoring systems to detect potential security threats

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You should always take precautions when sharing personal information online and use secure networks when accessing our Services.

9. DO WE COLLECT DATA FROM MINORS?

In short: No, we do not knowingly collect data from individuals under 18, nor do we target them for marketing purposes.

Our Services are not intended for individuals under 18, and we do not knowingly collect personal data from minors. By using the Services, you confirm that you are at least 18 years old or that you are the parent or legal guardian of a minor using the Services with your consent.

If we become aware that we have unintentionally collected personal data from individuals under 18, we will take steps to deactivate the relevant account and delete the data as soon as possible. If you suspect that we may have collected data from a minor, please contact us at concierge@richmoure.com

10. WHAT ARE YOUR PRIVACY RIGHTS?

In short: Depending on your country of residence, you may have specific rights regarding your personal data.

If you reside in the European Economic Area (EEA), the United Kingdom (UK), or other jurisdictions that grant specific rights to data subjects, you may exercise the following rights regarding your personal data:

Right of access: You can request a copy of the personal data we hold about you.

Right to rectification: You can request corrections to inaccurate or incomplete data.

Right to erasure ("right to be forgotten"): You can request the deletion of your personal data, except where legal obligations require us to retain them.

Right to restriction of processing: You can request that the use of your data be limited in specific circumstances.

Right to data portability: Where applicable, you can receive your data in a structured, machine-readable format.

Right to object: You can object to the processing of your data in certain situations, such as direct marketing.

Right not to be subject to automated decision-making: If we process your data using automated tools that produce legal effects on you, you have the right to request human intervention.

You can exercise these rights by contacting us at [Richmoure’s email]. We will review and respond to your request in accordance with applicable laws.

Withdrawal of consent: If we process your data based on your consent, you can withdraw it at any time by contacting us. Withdrawal of consent does not affect the lawfulness of processing conducted before the withdrawal.

Opt-out from marketing communications: You can unsubscribe from our marketing communications by clicking the "unsubscribe" link in received emails or replying "STOP" or "UNSUBSCRIBE" to SMS messages. However, we will continue to send you essential communications related to your account usage.

If you have any questions regarding your privacy rights, please contact us at concierge@richmoure.com

11. HOW DO WE HANDLE "DO-NOT-TRACK" REQUESTS?

Most web browsers and some operating systems offer a "Do-Not-Track" (DNT) feature that allows you to indicate your preference regarding online tracking. However, there is no universally accepted standard for recognizing and responding to DNT signals.

Since no uniform response standard exists, we currently do not respond to DNT browser signals or similar mechanisms. If an official standard is adopted in the future, we will update our approach accordingly and notify you through an updated version of this Privacy Policy.

For more information on how you can control online tracking, please review our Cookie Policy.

12. DO WE MAKE UPDATES TO THIS POLICY?

In short: Yes, we may update this Privacy Policy as necessary to remain compliant with relevant laws.

We may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or business operations. When we make changes, we will revise the "Last Updated" date at the top of this page.

If the changes are significant, we may notify you by prominently posting a notice within our Services, sending an email, or using other means as required by law. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

13. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or concerns about this Privacy Policy, you can contact us at:

concierge@richmoure.com

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Depending on the laws applicable in your country, you may have the right to request access to, modification of, or deletion of the personal data we collect from you. To make such a request, please contact us at concierge@richmoure.com

We will review your request in accordance with applicable data protection laws and respond as soon as possible.

15. DO WE USE AUTOMATED DECISION-MAKING OR PROFILING?

In short: We may use automated decision-making in certain cases, but only where legally permitted and with appropriate safeguards in place.

Automated decision-making refers to decisions made without human intervention, often using algorithms or machine learning. We may use such processes in specific situations, for example, to detect fraudulent activities or to personalize your experience on our platform.

However, we do not use automated decision-making processes that produce legal effects or significantly impact you unless:

  • It is necessary to enter into or perform a contract with you.

  • We have obtained your explicit consent.

  • It is permitted by applicable law, with appropriate safeguards in place.

If we apply automated decision-making that significantly affects you, you have the right to request human intervention, express your point of view, and contest the decision by contacting us at concierge@richmoure.com

16. DO WE TRANSFER YOUR DATA INTERNATIONALLY?

In short: Yes, your data may be transferred outside your country, but we take all necessary measures to protect it.

As part of our global operations, your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) or the United Kingdom (UK). These countries may have different data protection laws, which may not offer the same level of protection as those in your jurisdiction.

Whenever we transfer your data internationally, we ensure that appropriate safeguards are in place, such as:

  • Adequacy Decisions: If the destination country is recognized by the European Commission as providing an adequate level of data protection.

  • Standard Contractual Clauses (SCCs): If there is no adequacy decision, we use legally approved contractual clauses that impose strict data protection obligations on the recipient.

  • Other Lawful Mechanisms: In specific cases, we may rely on additional safeguards, such as obtaining your explicit consent for the transfer.

If you would like more details about the safeguards in place for international data transfers, you can contact us at concierge@richmoure.com